Trimera ("we", "our", "us") operates the Trimera mobile application, including the Customer app
and the Shop Owner app (together, the "App"), which allow users to discover salon and car-wash
style service providers, book appointments, and allow shop owners to manage their bookings,
stylists, and services.
This Privacy Policy explains what information we collect, how we use it, who we share it with,
and the choices you have regarding your information. By using the App, you agree to the
collection and use of information in accordance with this policy.
2. Information We Collect
Account & Identity Information
Phone number — used to create and verify your account via OTP (one-time password) through Firebase Phone Authentication.
Name — collected during registration or profile setup, and displayed on your bookings.
Email address (optional) — if you choose to provide one.
Profile picture — if you choose to upload one.
Location Information
Your device's approximate or precise location, used to show nearby shops/salons and calculate directions. Location access can be granted or denied through your device settings.
Booking & Shop Data
Shop details, selected services, selected stylist, appointment date and time, and booking history.
For Shop Owners: shop profile information, service pricing, working hours, stylist details, and booking/settlement records.
Payment Information
Booking amounts paid and remaining balances, processed via UPI. We do not store your card numbers, UPI PIN, or bank credentials — payments are handled by our payment gateway partner.
Device & Notification Data
A push-notification token (via Firebase Cloud Messaging) used to send booking confirmations, reminders, and status updates.
Basic device and app diagnostic information (such as crash reports) to help us identify and fix issues.
3. How We Use Your Information
To create and authenticate your account.
To let you discover shops near you and complete bookings.
To send booking confirmations, reminders, and status notifications.
To enable shop owners to manage bookings, stylists, and services.
To process payments for bookings.
To improve app performance, fix bugs, and develop new features.
To respond to support requests and communicate important updates.
4. Data Sharing & Third-Party Services
We do not sell your personal information. We share limited data with the following categories of service providers, solely to operate the App:
Maps & Location Services — to display shop locations and provide directions.
UPI Payment Gateway — to process booking payments securely.
Shop Owners — when you make a booking, your name, phone number, and booking details are shared with the shop you're booking so they can fulfil your appointment.
We may also disclose information if required by law, regulation, or valid legal process.
5. Data Retention
We retain your account and booking information for as long as your account is active, or as
needed to provide the App's services, comply with legal obligations, resolve disputes, and
enforce our agreements. You may request deletion of your account and associated data at any
time (see "Your Rights & Choices" below).
6. Your Rights & Choices
Access & Update — you can view and update your profile information from within the App.
Deactivate Account — you can temporarily deactivate your account from the App's Account Settings.
Delete Account — you can permanently delete your account and associated data from the App's Account Settings, or by contacting us directly.
Location & Notifications — you can enable or disable location access and push notifications at any time through your device settings.
7. Children's Privacy
The App is not directed at children under the age of 13 (or the relevant minimum age in your
region), and we do not knowingly collect personal information from children. If you believe a
child has provided us with personal information, please contact us so we can take appropriate action.
8. Security
We use industry-standard measures — including encrypted network connections, secure
authentication via Firebase, and access controls — to help protect your information. However,
no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with
an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us: